Evan Patronik

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  1. 667 votes
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    38 comments  ·  Zendesk Sell Ideas » Contacts  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone! Thanks for all of your feedback. A two-way sync with Google Contacts is very much currently under consideration, but just to give you a heads up, this is not something that will be happening in the near future. Stay tuned here for further updates – we’ll let you know as soon as something’s in the works!

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    Evan Patronik commented  · 

    Can you give us the reasoning as to why "this is not something that will be happening in the near future"?

    I just want to remind everyone here that this is a CRM, customer-relationship-management, and customers ARE contacts. The fact that any changes I make to an existing contact - whether in Google contacts or Base - are not reflected between these two apps, I just don't understand it. I have SO MANY disparities between my Google contacts and my Base contacts that it's almost laughable (I say almost because this is my business we're talking about).

    There are countless apps out there with two-way sync, most of which are not nearly as critical to business as a CRM or even related to business at all. How is no one else losing their s**t over this?!!?! How is this something that wasn't baked in from the outset?! Come one Base.........pleeeeease work with us on this one!

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    Evan Patronik commented  · 

    I second @Ethan Anderson's suggestion. Currently I have so many duplicates in Base due to the lack of 2-way sync...any solution would be helpful.

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    Evan Patronik commented  · 

    Any updates on this? I've got an amazing amount of discrepancies between Base and my google contacts.

    Would really appreciate whether or not this is something you're going to pursue.

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    Evan Patronik commented  · 

    We've got 356 votes, this was posted 2 years ago, and no response.

    I've got contacts in Base which for some reason haven't synced to my google contacts, updates in google contacts that don't transfer into Base, and I know this may be a push to have us use Base entirely as a contact manager and our "email portal" to our customers, but the honest truth is I'm not going to use Base as my go-to contact manager OR the method in which I email my customers. The email platform is not robust enough, I don't have access to my plugins from Gmail (or Outlook for those of you who use that), and it just doesn't make sense to try to compete with my incumbent email client that's been doing this for years. Base is fantastic so far, but not providing two-way sync (or even commenting on your plans for it) makes it difficult to use my CRM efficiently and effectively, which is a killer when it comes to SaaS.

    So, all that being said, could we please get an update on two-way sync?

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    Evan Patronik commented  · 

    Is this something you think you will be pursuing? Two way sync is essential...I have so much information in my CRM that I would like to see in my google contacts. An issue here is that I don't use Base to send my emails and to be honest, unless you can mirror the capabilities of Gmail, I probably never will. There are just too many plugins and useful aspects of Gmail I don't want to lose.

    Additionally, this means that in my phone, I don't have calls from numbers that aren't listed in my contacts, mirroring @Ethan Anderson comments earlier. Updates?

    Evan Patronik supported this idea  · 
  2. 3 votes
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    0 comments  ·  Zendesk Sell Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Evan, that is definitely great feedback. I can see how this can be a very helpful feature in Base. I’ve logged it with your Product Team and if/when we do roll it out, you’ll receive a notification about it from here. Have a great rest of your day!

    Evan Patronik shared this idea  · 
  3. 55 votes
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    3 comments  ·  Zendesk Sell Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Evan Patronik supported this idea  · 
  4. 6 votes
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    1 comment  ·  Zendesk Sell Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Evan Patronik shared this idea  · 
  5. 625 votes
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    46 comments  ·  Zendesk Sell Ideas » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    Evan Patronik commented  · 

    Can we PLEASE get an update on this? This is getting frustrating watching my contacts fall through the cracks as I lose important information about them. Insightly handles this very well, if you're having trouble coming up with a possible solution, perhaps look at how they handle it? @Tim is absolutely correct that it's non-starter...it's been over 2 years and this should really be tackled.

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    Evan Patronik commented  · 

    Originally I gave this 1 vote, but now I'm upping it to 3 because I repeatedly keep running into issues associated with this problem.

    I've got companies assigned to deals they have nothing to do with, I've got companies in my contacts with no employees because I can't double book the contact, I've got confusion about who is supposed to be the contact for a company when I need to reach out to them.

    Updates!!!!

    Thanks guys, I know you're working but keep us posted so we don't get restless (I've only been at this a month, I don't know how Spence and Katie are handling it!).

    Evan Patronik supported this idea  · 
  6. 142 votes
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    We’ll send you updates on this idea

    28 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Evan Patronik commented  · 

    This is absolutely critical for convincing my CEO to make the switch to Base. He is currently pushing HARD for Method:CRM, which is basically the Guantanamo Bay of CRM, purely because of the QuickBooks Online integration. Granted, it is amazing in that respect, but that's because it's built entirely around it. It offers so little in the way of a helpful CRM. Please, dear god, help me.

    I'm not asking for a ton of stuff, just a way to eliminate double entry, that's all. A way to "create QB customer from deal information" and then maybe some information displayed about estimates, invoices, and payments. Nothing crazy (I know it's much more difficult than just "throwing some code at it", but this is critical); Insightly has an integration which isn't intense but gives a fantastic view on the QB side of things. See here: https://www.insightly.com/integrations/quickbooks-online/

    This would be a deal-sealer for me and my team. Can you at least tell us whether this is something you are considering? And please a little bit more descriptive than "Our team has seriously considered looking into this and we will update you as we proceed".

    Thanks guys.

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