Zendesk Sell Ideas

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  1. Track Text SMS

    Wow it would be real cool to have a way to include SMS text messages as part of the customer threads within base.

    44 votes
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    8 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Rafal Ociepa responded

    Hi all,

    I just wanted to let you know that text messaging is now included as part of our Voice package. You can read more about it here (http://glurl.co/dBT).

    Thanks for your feedback!

  2. call and text from IPad

    From Ipad, due to availability of continuity and SMS relay... can text and call clients directly.

    4 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  support-team responded

    Users with US or UK Base Voice numbers are now able to text from the Base app!

  3. When you text someone from Base there is no way to see it

    under activities there is ALL, NOTES, EMAILS, CALLS, MESSAGES, AND COMPLETED TASKS. nothing that shows the texting history. it should at least be found in the ALL option. Nothing retains that history and it is necessary!

    2 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  support-team responded

    Text messages now appear on both the applicable Lead, Contact or Deal card as well as in your Communication Center!

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