Zendesk Sell Ideas

Help us make Base better. Share your thoughts, ideas, and feature requests with us.

How can we improve Sell?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Track Text SMS

    Wow it would be real cool to have a way to include SMS text messages as part of the customer threads within base.

    44 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Rafal Ociepa responded

    Hi all,

    I just wanted to let you know that text messaging is now included as part of our Voice package. You can read more about it here (http://glurl.co/dBT).

    Thanks for your feedback!

  2. call and text from IPad

    From Ipad, due to availability of continuity and SMS relay... can text and call clients directly.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  3. When you text someone from Base there is no way to see it

    under activities there is ALL, NOTES, EMAILS, CALLS, MESSAGES, AND COMPLETED TASKS. nothing that shows the texting history. it should at least be found in the ALL option. Nothing retains that history and it is necessary!

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Zendesk Sell Ideas

Feedback and Knowledge Base