Zendesk Sell Ideas

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  1. bulk text

    I would like to filter customers and prospects by tags then send them all a text at once. Not just one at a time. You can select to send multiple emails why not texts. I'm in the cotton business and I have customer who need to price. it would be great if I could filter my on call customers and let them know as a group the market is up in case they want to price their cotton. thanks.

    19 votes
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    2 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  2. Text Messages Templates

    I would like to have the ability to store text message templates to send out to prospects or contacts. Just like the email feature!

    17 votes
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    2 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  3. Picture Text

    Texting is great through Base. However, we have clients text pictures of their homes daily, and it would be awesome for them to send the pictures to our base number where we can all see them at the same time. It would be great to keep leads and the pictures they send all in one spot.

    15 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  4. Auto-text messaging functionality

    Auto-text messaging functionality for Base Voice

    8 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  5. Text messages forwarding to Iphone

    It would be great if we could get notifications of text messages even if we are not currently in the app for the iphone. Right now you can only get text messages when you are inside the base app?

    3 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  6. Notifications for failed text messages

    If you send a text to a landline, you should be able to receive the standard automated text reply saying that your text has failed because you didn't text an SMS-capable number. My regular phone service does this, and I'm told Twilio can do this. The main thing would be making sure that the notification/reply was synced with the right lead/contact and that the sender was notified that they tried to text a landline.

    3 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ditch Calls with "Respond with Text" feature

    This one would be a revenue generator for Base, so it'a win-win for supplier-customer. One of the reason I'm hesitant to put my Base phone number on my business card is the limitation we have with Base Voice. No voicemail is one thing, the huge delay before call forwarding to mobile, etc. One quick fix would be the possibility to reject calls with a text message response just like on your mobile phone, extremely convenient and doesn't sound complicated to me to implement.

    3 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  9. text messaging sync

    I know the ability exists for email to be in sync between base account and device.
    is it possible to sync the text messaging inside Base with existing text threads on native device?

    1 vote
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  10. text message history from newest to oldest

    I find it annoying to open a text message conversation and have to scroll to the bottom. Why can't it be like on a phone, newest on top? Thanks!

    1 vote
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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