Zendesk Sell Ideas

Help us make Base better. Share your thoughts, ideas, and feature requests with us.

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  1. HTML Signature

    I would like to be able to use HTML email signature

    384 votes
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    under review  ·  39 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  2. smart list

    Allow the option to link "communication" with a Smart List....so when you pull a report and notice that x number of prospects haven't opened your email, you can click a checkbox next to those prospects which will give the option to email them (like you can do in a lead list).
    Currently you have to write down their names and individually search for them - it's an unnecessary extra step.

    31 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, let me know if below solution works for you:
    - go to smart list
    - add “Views of Last Email” column
    - filter that column to see prospects with 0 views
    - select relevant prospects you want to follow up with
    - click email icon
    - mass email them

    Hope that helps

  3. Add BBC to bulk email

    Can we have a BCC field when we email multiple contact. The adding template feature is good but having a BCC will help us in automating the followups with Rebump.CC or Tickle train so that we dont have to send a manual follow up emails.

    This will improve our rep productivity by 300%

    2 votes
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

    Hello!

    While it’s not possible to add BCC recipients while selecting the contacts from the general view, if you start an email from the Lead/Contact card – it’s possible to add more people to it, as well as BCC recipients to it. It’s not a perfect solution, but maybe it’ll do the trick:)

  4. Plain Text Email Conversion for DropBox

    DropBox does not support emails with a Signature Image, which of course is the staus quo for any Professional. I suggest a "Plain Text" conversion to allow these emails to be attached to Base Contacts.

    1 vote
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the great feedback!

    I do know that we are working on improving our email integration to support advanced text and formatting, but converting existing signatures into plan text would be a useful feature.

    We’ll take this into consideration for our roadmap, and we’ll update you here once we have more information.

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