Zendesk Sell Ideas

Help us make Base better. Share your thoughts, ideas, and feature requests with us.

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  1. Ability to store standardised emails

    When adding contacts or leads it is very useful to be able to quickly email the lead with any standardised content. Thanks.

    431 votes
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    36 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Rafal Ociepa responded

    Hi,

    I’m happy to let you know that email templates, along with merge tags, are now available in Base!
    You can check our blog (blog.getbase.com/new-feature-email-templates-and-merge-tags-now-available) for details about the feature.
    Thanks for your feedback!

    Best regards,

  2. 192 votes
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    33 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Rafal Ociepa responded

    Hi All,

    You can now add images, links, and text formatting in emails composed in Base, as well as in the email signature you configure in Base.

    Thanks for your support for this idea!

    Best regards,

  3. Multiple personal email addresses

    In my industry (film & TV) people often both have company and personal email addresses they use since employment often is very temporary. I'd like to be able to register more than one email address so if I forward an email into Base, it recognize more than one address.

    95 votes
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    18 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Rafal Ociepa responded

    Hi,
    I’m happy to let you know that you can add your contacts’ additional email addresses as custom fields, and email to and from those addresses, including forwarding.

    Thanks for your feedback, and for contributing to make Base better still!

    All the best,

  4. Forward emails to Base using Google Apps

    Send an email straight into Base from Google by clicking a button "add message to deal" in the Google App

    90 votes
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    4 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

    Today we released an update for the Base Google App. It now includes a button that forwards emails to your Base account. You can learn more about this update here: https://getbase.com/blog/base-for-google-apps-update

    I’d like to thank everyone who took the time to vote and provide feedback for this feature. I hope you enjoy the new Google App. Please do not forget to rate the app if you find it helpful.

    Thanks,
    Josh

  5. Enable non-branded IMAP email accounts, instead of Google, iCloud, etc

    Please allow us to use our own email systems, rather than a specifically branded email account (such as Google, iCloud, etc). I use my own IMAP server (actually, Rackspace Webmail) and would like to integrate it into Base. Many thanks!

    82 votes
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    completed  ·  11 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide managers visibility into Contact email history

    As a manager, I want to be able to review every activity my salesperson has had with a Contact. I can review the communication with wins and losses to try and general trends. I can review the skill level of salespeople to determine what types of training would make them more effective. If an employee is losing deals because he or she isn't treating the Customer with respect (you may know what I mean), I can catch and address the behavior. More importantly, the fact that I can see the emails encourages employees to follow company policies even if I…

    82 votes
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    10 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  7. Include attachments in emails

    I'd like for the emails I BCC to my dropbox to include the attachments. I often send an SOW or proposal doc to a prospect/client and I'd like to be able to reference that in the contact info.

    65 votes
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    completed  ·  2 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  8. View email history on the iOS Apps

    The ability to see emails you have added to Base via the BCC dropbox or the full email integration.

    53 votes
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    6 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  9. Bulk Email From Deals Option.

    It would be nice to be able to send a bulk email directly from a deals window. This would speed up customer contact and maximize efficiencies.

    45 votes
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    7 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  10. Save draft emails

    I seem to routinely loose emails that I have started or finished and had to leave to go to another area in BASE or hit a key in error. The email is lost. This is highly frustrating as most of the email I send is original in content. Actually it is painful.

    40 votes
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    11 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

    This functionality has now been released and works when you leave the page with opened composer or switches to “Add a Note” or “Send a Text Message” boxes.

    Such emails along with subject, recipients and attachments is saved and restored if the user comes back to this page within 24 hours.

    If you have any questions please reach out to us at support@getbase.com!

  11. Allow multiple e-mails per contact

    Many of my contacts use more than one e-mail address interchangeably. Base doesn't allow adding multiple e-mail addresses to one contact. One workaround that was suggested here was to add it as a custom field. However, this will not display e-mail correspondence with that e-mail address on the contact page/profile.

    34 votes
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    4 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    The emails from the emails in these custom fields should absolutely sync over. As long as the custom field type is Email Address, emails to and from that address should sync over. If it is not, can you please reach out to support@getbase.com and we can help further troubleshoot?

    Thanks!
    Jo-Anne

  12. Contacts with multiple emails

    Why can't a contact have more than one email?

    29 votes
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    8 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  13. email without mailchimp

    Simplify our lives and dump mailchimp integration. Have the ability to email to tags/groups etc from within BASE without the 100 email limit. Reporting, responses, opens, unsubscribes can all get posted straight to Base immediately.

    28 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  14. For the love of BASE please allow HTML formatting within emails!!

    When selling I need to be able use bold, italics, font sizes throughout my messages and even some color in my email sig. Please add this feature base - please.

    25 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  15. Manage Notification Emails

    Ability to turn task reminder emails on and off. If you are using Base every day the emails just clog up the inbox.

    25 votes
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    completed  ·  2 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add Logo to Signature

    We need to be able to add company logos to signatures within the email feature.

    24 votes
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  17. Merge Fields For Outbound Emails

    The ability to create email templates and personalize its content using each contacts data (name, company, etc). This would be a huge time saver for outreach.

    There is echos a similar request for printable merge fields:
    http://futuresimple.uservoice.com/forums/109313-base-ideas/suggestions/2942080-mail-merge-to-create-printed-letters-to-customers

    24 votes
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Rafal Ociepa responded

    Hi,

    I’m happy to let you know that email templates, along with tags, are now available in Base!
    You can check our blog (blog.getbase.com/new-feature-email-templates-and-merge-tags-now-available) for details about the feature.
    Thanks for your feedback!

    Best regards,

  18. Add more than one email per contact

    I have contacts with up to three email address. Right now Base only allow me to have one email address per contact. This is nearly a deal-breaker for me.

    23 votes
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    4 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Rafal Ociepa responded

    Hi,
    Emails entered as custom fields are also recognized by Base.
    Hope this helps!

  19. Filter sent e-mails by opened / clicked

    How can we easily filter/export e-mails that have been viewed / clicked? We want to apply different strategies depending on whether leads have/ havn't read our e-mail, and now we have to scroll the sent e-mail list and go one-by-one. Thanks!!

    22 votes
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cc and Bcc on initial email

    Hello,

    Please consider adding a Cc and Bcc field option on all initial emails sent form Base.

    This is really a major annoyance as on many emails that are sent someone else needs to be copied on it and one cannot do this via Base.

    This also makes full Email Integration somewhat cumbersome.

    Thank you for your attention!

    21 votes
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    completed  ·  1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
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