Allow the option to link "communication" with a Smart List....so when you pull a report and notice that x number of prospects haven't opened your email, you can click a checkbox next to those prospects which will give the option to email them (like you can do in a lead list).
Currently you have to write down their names and individually search for them - it's an unnecessary extra step.
Hello, let me know if below solution works for you:
- go to smart list
- add “Views of Last Email” column
- filter that column to see prospects with 0 views
- select relevant prospects you want to follow up with
- click email icon
- mass email them
Hope that helps