Send an email straight into Base from Google by clicking a button "add message to deal" in the Google App90 votes
Today we released an update for the Base Google App. It now includes a button that forwards emails to your Base account. You can learn more about this update here: https://getbase.com/blog/base-for-google-apps-update
I’d like to thank everyone who took the time to vote and provide feedback for this feature. I hope you enjoy the new Google App. Please do not forget to rate the app if you find it helpful.
I'd like for the emails I BCC to my dropbox to include the attachments. I often send an SOW or proposal doc to a prospect/client and I'd like to be able to reference that in the contact info.65 votes
Many of my contacts use more than one e-mail address interchangeably. Base doesn't allow adding multiple e-mail addresses to one contact. One workaround that was suggested here was to add it as a custom field. However, this will not display e-mail correspondence with that e-mail address on the contact page/profile.34 votes
The emails from the emails in these custom fields should absolutely sync over. As long as the custom field type is Email Address, emails to and from that address should sync over. If it is not, can you please reach out to email@example.com and we can help further troubleshoot?
I seem to routinely loose emails that I have started or finished and had to leave to go to another area in BASE or hit a key in error. The email is lost. This is highly frustrating as most of the email I send is original in content. Actually it is painful.40 votes
This functionality has now been released and works when you leave the page with opened composer or switches to “Add a Note” or “Send a Text Message” boxes.
Such emails along with subject, recipients and attachments is saved and restored if the user comes back to this page within 24 hours.
If you have any questions please reach out to us at firstname.lastname@example.org!
How can we easily filter/export e-mails that have been viewed / clicked? We want to apply different strategies depending on whether leads have/ havn't read our e-mail, and now we have to scroll the sent e-mail list and go one-by-one. Thanks!!22 votes
I’m happy to announce that this has been taken care of with our new communication filters available in Smart Lists. Please see more details on our blog here: http://blog.getbase.com/new-communication-smart-list-keeps-you-in-touch-with-prospects-and-customers#more-11688
no Idea but, I have multiple contacts that have more than one e-mail address and they seem to randomly use one or the other and Base does not capture the entire convertation when the enduser replies with different e-mail address1 vote
It is possible to add a custom field with the ‘email’ field type here for your Contacts.
Once this is done and the second email address field has a value you can then select to view both sets of email correspondence on the Contact card, as can be seen below:
Currently to blackmail an email address you have to go to the settings page/email/blacklist.
Please implement a blacklist email (preferably bulk blacklist) option directly from the inbox view.
This would save time and steps.1 vote
Thanks for your feedback, we really appreciate it! We had previously released a feature called Email blacklisting that should give you the ability to blacklist individual emails.
Here’s a quick guide as a reference:
If you do have any questions, please feel free to reach out to email@example.com.
need to reset pw to sync my outlook and your help desk link doesnt work1 vote
Happy to help! We’ll reach out from firstname.lastname@example.org momentarily.
The Support Team
Users are now able to add a secondary email address for users a an ‘Email’ custom field type!
Why bother adding email integration if you aren't going to let the sales guy know he received a reply?
This should be front and center.1 vote
Great suggestion – I’d actually recommend sorting your Contacts list by Actionable Item. This will float Contacts with unread emails to the top of the list whenever they come in. Quick screenshot here – http://take.ms/Fxn3Z
Let us know if that helps!
When I reply to an e-mail I previously sent in Base, it automatically includes the attachments I originally sent over in the reply. Can this be fixed?1 vote
Thank you for your feedback!. I’m happy to inform you that now when you Reply to an e-mail it won’t add attachments automatically. Attachments will be added only after selecting Forward option.
If you or a client were to add 'EXC' / 'EXCLUDE' to a subject line then the email is not imported into Base.
This would stop personal / irrelevant emails from clogging up Base.3 votes
This functionality has since been added as part of our email blacklist. More details can be found below:
Idea: Associate emails with a deal in the communications center
When I click on the communications center, it allows me to view emails, but that's about it. I cannot find a way to associate those emails with a deal from the communications center. It would be great if Base allowed users to associate emails to deals from the communications center.2 votes
Thanks for posting!
You can associate emails with a deal (as shown here: http://take.ms/TI6yp) provided the email is to/from a contact who’s listed on the deal, and that it’s not older than the deal.
I hope this helps, and feel free to reach out to us if you have any questions!
When I get an email with more than one person CC'd, I need to be able to "reply to all".1 vote
Simplify our lives and dump mailchimp integration. Have the ability to email to tags/groups etc from within BASE without the 100 email limit. Reporting, responses, opens, unsubscribes can all get posted straight to Base immediately.28 votes
I’m happy to say we’ve added Email Templates to Base, and raised the email limit per user account to 300 within 24 hours. More information here – https://support.getbase.com/hc/en-us/articles/203867085
Would like the ability to sort email tracking to be able to see who has opened the emails (the most) and clicks on links as well.5 votes
This functionality has since been added to Base! More details below:
I got a notification that "someone" opened an email, but unless I'm not adept I couldn't see any way to determine who that "someone" is. I can do this in Sidekick, but not here. Hmmm.1 vote
Thanks for posting!
When there’s a single recipient of an email, we always indicate that it was the recipient who opened your message.
For multiple recipients, we can only tell that someone’s opened the message, but we can’t reliably indicate a specific person there – and that’s also the way Sidekick does it.
Hope this helps, and thanks for your feedback!
It would be nice to be able to send a bulk email directly from a deals window. This would speed up customer contact and maximize efficiencies.45 votes
Great news everyone! This has been added to the newest version of Base! Please see the guide here on how this works:
If your account hasn’t been upgraded to the latest version of Base this is still rolling out to everyone and will come in the next few weeks.
Would like to know when there will be email can responses for the iphone app? The app is such a big part of the service I use and a my business partners use and we love it but it needs this option.1 vote
Thanks for your feedback!
The email templates are now available on both web and mobile.
Hope this helps!
Could you enable the capability to have HTML Emails and templates?20 votes
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