Zendesk Sell Ideas

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  1. To be notified on the web version when a call is missed

    Currently there is no notification on the homepage when a call is missed, it only appears on the activity feed. Surely it can't be too troublesome to add a notification so any missed calls are picked up quicker.

    25 votes
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    0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  2. 440

    My idea is best

    1 vote
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    1 comment  ·  Pipeline  ·  Flag idea as inappropriate…  ·  Admin →
  3. Pin notes to top of feed on contact page

    Allow the option to "pin" a note on the contact page to keep it at the top of the feed at all times (similar to pinning a Tweet/post on social media). There are crucial notes & customer info that is difficult to make obvious and clear to all users. These notes get buried at the bottom of the feed. If you use Tags, it is just not prominent enough for someone to notice easily.

    10 votes
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    0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  4. About tast ordering / ranking

    1) There must be different filtering/ordering options such as "new first", "last first", etc. Because, when there will be lots of old tasks, it is not easy to find passed yesterday's tasks.

    2) There must be a ranking system for the tasks. For ex. Importance Level 1-2-3-4-5. So, when I want to see 1st important tasks I can filter them.

    These two suggestion is very critic to follow the task better. I hope you can make something.

    4 votes
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    0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  5. Moving Contacts

    Be able to select contacts and create a new smart list. For example I have 40 contacts I want to prospect hard this month. I want to be able to select those 40 Contacts and move the to a new smart list.

    1 vote
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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  6. Keep lead source when coverting to contact and business

    For leads, it is possible to specify a lead source. If a lead is transferred to a contact, this information is lost. According to my understanding, the lead source should be passed on from the lead to the contact to the business.

    2 votes
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    0 comments  ·  Leads  ·  Flag idea as inappropriate…  ·  Admin →
  7. Delete duplicate leads that are a contact

    Leads that are already a contact should be merged/deleted or at least put in a list for inspection. Right now the EXCHANGE function creates hundreds of new leads that are already a contact.

    This could be done based on email or first/lastname + company?

    3 votes
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    0 comments  ·  Leads  ·  Flag idea as inappropriate…  ·  Admin →
  8. Won reasons

    Seeing your strengths is just as important as knowing your weaknesses. Would be great to have DEAL WON reasons in reports as well as LOSS reasons.

    3 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  9. Option for text message forwarding

    Enable text message forwarding to mobile device.

    1 vote
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  10. enable batch operations in task list screen. Like multiple sending of emails for similar tasks.

    I would like to be able to perform batch operations within the task screen. Say I have 20 tasks that are the same "Send email to customer ask if they need anything." It would be wonderful to be able to do it all at once with one email just like in the "deal" list or "contacts" list.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Multiple Active Email Addresses

    You need to enable multiple email addresses so that we can track emails, notes, etc. for a contact when they use different email addresses (e.g. company and personal).

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Mandatory fields by stage

    It would be great to make certain custom fields mandatory dependant on the funnel stage reached, or conversely, a deal can't advance to a certain stage without a certain field completed. Ideally, the flexibility to enforce either or both options.

    1 vote
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    0 comments  ·  Deals  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow color-coding in the calendar

    We don't use the calendar inside of zendesk, but we WOULD if it would sync up with the color-coding that we use in gmail.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Exporting Smart Lists at different points in time

    I can see the current status of leads and deals, but I'd like to see how it looked at some other time. This way we could track when and how a lead/deal evolved.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please put a dash in phone numbers

    Put dashes in sprint lead phone numbers please

    1 vote
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    0 comments  ·  Client Space  ·  Flag idea as inappropriate…  ·  Admin →
  16. Option to have draft emails

    It would be really helpful to have an option to have draft emails which can be shared with others. A couple of examples on how this can be used:

    - A team member is dealing with a difficult case and wants to check their response with the team leader before sending
    - A team member wants to help a colleague who has a lot of work by drafting emails on their behalf, to then be sent by the owner of the deal to ensure continuity in the eyes of the prospect.

    Front has had this feature for some time and…

    1 vote
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  17. Image text message support

    Let us send an receive picture message text.

    1 vote
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  18. Fix the Address in the calendar

    If I enter a address in the calendar while I'm on my desk top it won't bring up directions when I click on "get directions" on my mobile app. I apparently have to enter the address on my mobile app for it to work on there. id like to be able to do my scheduling on my desk top and just click on the address when I'm in the field.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Very nice my zendesk

    My idea is best

    2 votes
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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  20. auto-populate calendar

    It would be great if when entering in a date that the calendar would automatically populate with that month and day. For example. You click on the date field and I start to enter in jul and it jumps to next july instead of having to click the arrow 10 times to get to next july

    1 vote
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    0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
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