Zendesk Sell Ideas

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  1. "Star" Call notes, Emails, & SMS records

    We have the feature where adding a "Star" to "Notes" is available.
    It would be much more helpful if we could "Star" Call Notes, Emails, or SMS to reference important & relevant information.

    23 votes
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    0 comments  ·  Interface improvement  ·  Flag idea as inappropriate…  ·  Admin →
  2. support

    I want EASY ACCESS TO personal support when needed.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. No Response From Help Desk

    Faster Help Desk Response.

    We have an open ticket now for eleven (11) days with no response... please help.

    ID No.: #5650585

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. WTF!! can't add new license??!!!

    i have requested adding a new license for over a week. seems like a really slow process when that means NEW revenue. do better. or i'm leaving

    1 vote
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    0 comments  ·  CRM related ideas  ·  Flag idea as inappropriate…  ·  Admin →
  5. Improved client communication & Voice feature

    I recently had an issue with Voice, where apparently due to a glitch it was blocking my service. Upon reaching out to support to fix the issue, it took 2 days for me to get a response via a support ticket and email, and then it was only because I called on top of submitting multiple requests. As you can imagine, a working phone line is necessary to make and receive sales calls. I have been using this number for about 3 years now. Thankfully, the issue is now resolved, but for future reference this is a time sensitive kind…

    1 vote
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    0 comments  ·  Voice  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add URL to Documents record

    Do you have plans to allow customizations to Documents? I would like to have a URL field on the Document record so I could just point to a web location instead of physically uploading doc. Thanks! - Jack

    1 vote
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    0 comments  ·  Document Repository  ·  Flag idea as inappropriate…  ·  Admin →
  7. The ability to "like" activities, notes specifically.

    Would love the ability to "like" the activities of my colleagues, specifically the notes they tag me in, as a way of communicating that I have seen their message. Right now internal communication in Zendesk Sell is very one-way unless I create an entire new note to say "ok, got it, thanks". Even embedded comments or replies to notes would make a huge difference. Thanks!

    6 votes
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    0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  8. Where did support go?

    Did you take away or bury deep the option to create a support ticket? There are issues that the help articles and community forums cannot solve. How do I get these resolved? Also, searching within the articles and community pages is impossible. There is no filtered search for just the product you are using. Even if you go to that specific product page and article category, the search above only does a global search across Zendesk products.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. One Report!

    Hi, I would like to know how to Create ONE report for Leads/Contacts. Today our sales rep. has to do a list for Leads and one for Contacts/Deals. Would be good with one list for ALL Contacts withs a status LEAD / CONTACT / DEALS. With tags I would be able to make selections

    0 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  10. Text message notifications in the Sell app

    The text feature within Sell is great but it would be even better if users were able to receive text notifications via the Sell app when not on a laptop.

    1 vote
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    0 comments  ·  iOS Mobile Application  ·  Flag idea as inappropriate…  ·  Admin →
  11. Stationary Status / Note box

    Hello! Is there anyway to add some sort of a "status" box in a deal? I know that you added the option to "star" a note so that it's shown as important but it would be nice to have a box (that doesn't move) where I can easily change notes so when I look at a deal I can quickly see what I need to do on the account rather than have to scroll down through calls, emails, texts and notes to find the info I am needing. Thanks!

    17 votes
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    0 comments  ·  Deals  ·  Flag idea as inappropriate…  ·  Admin →
  12. Tasks: better scheduling 1 week; 1 month; 3 months; etc.

    Schedule tasks by pre-set days. 4 days; 1 week; next week; 1 month; 3 months, etc. This is how prospects tell us. "Call me back in a week." Having the ability to customize these would be optimal.

    3 votes
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    0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  13. Help when requested

    When someone asks for help ...REPLY!

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please leave the full search bar visible.

    Now that you've hidden it (STOP MAKING CHANGES _ YOU'RE AFFECTING MY WORK FLOW!) I have to type in the org name again to see all the possible leads associated....

    I'm very frustrated with your product "improvements". They are NOT improvements. They are negatively affecting productivity.

    3 votes
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    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  15. When you are logged out with SSO, signing back in shouldn't open a new tab

    When you have SSO set up and it logs out due to inactivity, there's a "Sign in" button. Currently that opens a new tab when you click it that goes through the SSO process and logs you back in, but since I already have a tab opened to what I'm trying to do, it should just log you back in to the same tab, similar to how Zendesk Support handles it.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. increase email limit from 300 to 500 per day

    raised the email limit per user account to 500

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. search is not working

    We love zendesk sell, but search is .. not good. Specialy for us in Europe there is problem with special characters. We are NLP company and we can help you with it. (as reference customer we did similar project for Konika-Minolta) we cover for KM all EU language and japan...

    1 vote
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  18. need help

    when I set a task it goes to mercie for some reason

    1 vote
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    0 comments  ·  Appointments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Export and Share Sell Reports

    Have the ability to export and share Zendesk Sell sales reports

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. A quick breakdown of "touches" to a contact/company

    A quick breakdown of "touches" to a contact/company in a given 7 day period, 14 day period, 30 day period. When you last "touched" a client is good, this would expand upon that. This information is critical to building up momentum.

    1 vote
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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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