Zendesk Sell Ideas

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  1. Send Emails From Different Email Addresses in Base

    The ability to switch between different email addresses when you send an email from Base.

    908 votes
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    128 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  2. Scheduled email sending

    In addition to being able to send an email right now, one could set a date and time when it should be sent. This allows for multiple use cases:
    - hide the actual time I wrote it (i.e. Mon 3:05am) since it looks better as 8:30am :)
    - emphasize the effect by trying to hit a certain time (i.e. when the person comes to office, after lunch, ...)
    - allow making a 'template' (i.e. scheduling without delivery date); so I can draft the email and finish later

    There should be a list of pending emails, and ability to go and…

    767 votes
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    45 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  3. HTML Signature

    I would like to be able to use HTML email signature

    381 votes
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    under review  ·  39 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  4. Email Automation

    Email automation for everything. Set it and forget it automation for followups, reminders anything. You cant remember everything and it would be great to have this feature made a top priority.

    229 votes
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    17 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mail Merge to create printed letters to customers

    If I type a template letter and wish to merge it with say 500
    customer/contact details.Then print the letters and mail them.

    190 votes
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    24 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  6. Drip campaign

    Hi Guys,

    It would be cool if you can send and email and set up a follow up email a few days later if you don't get a reply. Also, something I have been having problems with is figuring out a way to see who i've emailed just from the lead section without having to click and check on each lead. I guess you can throw them to "working", but still it would be better if you can see how many emails you have sent them by just hovering over the lead name.

    Also, the only thing I like about…

    189 votes
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    5 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  7. Conversation threading (Email Dropbox)

    It would be really nice to have email threads (just like we have on Gmail) for all forwarded/BCCed messages. Today, the last email activity contains all the conversation history (assuming we don't clear the quoted content when replying an email), making all other email activities useless.

    74 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  8. Centralized place to create email templates for team

    Right now each email template is made within a lead/deal/contact card and the template can only be accessed by the user. It would be great if an admin had a centralized place to create templates and share them with the whole team.

    45 votes
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    2 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  9. Automatically attach contacts to companies if e-mail domain matches

    I've already set up a company's info with the website specified, e.g. company.com. Now if I receive e-mail from a new person that has a name@company.com e-mail after I add the person as a contact from under Untracked e-mails I'd like to see the contact automatically attached to the company, since the person is obviously an employee of the company.

    This should of course just be a default that might not be correct all the time (and should only work for already saved companies) but would save some time.

    44 votes
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  10. Email Template Folders

    Overall it would be nice to have a better interface for coordinating template emails amongst the team. I should be able to share my template emails with all team members. I also should be able to organize my email templates in folders so that I don't have a list of 25 email templates.

    43 votes
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    6 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add BCC to mailto: link on Base Deal Pages

    If I click an email address while on a deal page (e.g. https://app.futuresimple.com/sales/deals/XXXXX) I believe it is safe to assume the email I am sending is about this deal.

    So, if I click Jane Doe's email address in the associated context box at the top right I believe the mailto: link should include the bcc address for this deal as well.

    The mailto which currently looks like this:

    mailto:jane@doe.com

    Would therefore look like this:

    mailto:jane@doe.com?bcc=dropbox@XXXXX.deals.futuresimple.com

    This small HTML change would make the work flow of sending email related to deals much more fluid.

    33 votes
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    3 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  12. smart list

    Allow the option to link "communication" with a Smart List....so when you pull a report and notice that x number of prospects haven't opened your email, you can click a checkbox next to those prospects which will give the option to email them (like you can do in a lead list).
    Currently you have to write down their names and individually search for them - it's an unnecessary extra step.

    31 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, let me know if below solution works for you:
    - go to smart list
    - add “Views of Last Email” column
    - filter that column to see prospects with 0 views
    - select relevant prospects you want to follow up with
    - click email icon
    - mass email them

    Hope that helps

  13. Activity Should reflect all activity

    I really enjoy the email dropbox feature but I would like it to populate in the activity stream.

    21 votes
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    2 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  14. Connect the integration with MailChimp to leads,

    I collect a large number of business cars from trade shows etc. I would like to email them in mass via Mailchimp but i can only do so if I convert them as contacts. Integrate MailChimp to leads please

    20 votes
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    4 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  15. Sent Email Views by Viewer

    I like the ability to see if someone has viewed an email I sent them. However, I often send a document to a customer and their adviser, but am not able to see which one of them (or if both) opened the email. Seeing who specifically opened and viewed an email would be helpful.

    20 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  16. Real HTML Email Editor

    I see the oringial request for this was marked as "completed," even though editing the HTML of an email is still not possible. (Only a few buttons were added). What I and many other commenters on similar requests were looking for was being able to edit the source HTML, so we can design our emails. I'm not looking for an integration with another service, but simply to have the option to edit the HTML of our emails and email templates. Thanks!

    19 votes
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  17. Support for POP3 Email Automation

    I'd love to test your service but we need support for POP3 email automation in order for us to use it.

    18 votes
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    4 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  18. Merge Tags { } for Deal level custom fields in Bulk Email Templates

    It's only possible to include custom fields from the contact level in email templates. Please extend the merge tag functionality to include custom fields at the Deal level.

    16 votes
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    2 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  19. email templates

    I think there should be a way to share email templates with team mates

    16 votes
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    2 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  20. One email dropbox address ( rather then a different one for each deal)

    a generic email dropbox address to add notes : I'm always on the go. And i use base mainly on my mobile rather then a proper PC. I do need to add many emails to the deals on the go from my mobile. But its impossible for me to keep track of all the specific email addresses for each separate deal.
    So would be great if I had one "incoming dropbox" email address that I can forward emails, notes.
    Then when I have the time, I can sort that inbox. I can move emails to relevant deals.

    15 votes
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    4 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
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