Zendesk Sell Ideas

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  1. Why is Base "Voice" only available for Enterprise Level?

    There are many small businesses that would use Base VOICE service if it was just ideally just the call costs. in other words it would be available to all levels in your service plan fee structure. For small startups with 2 to 5 staff this would be really vital service, but can not justify the fee for enterprise version

    13 votes
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      1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
      completed  ·  Rafal Ociepa responded

      Hi all,

      The core Voice experience (calls, text messages for eligible numbers) is available for all plans, with some additional capabilities available to Enterprise subscribers.

      We hope this helps you get the most out of the service!

      Best regards,

    • add email to lead, not just a deal

      Hi,
      I've been using Base for 2 mo and love it. I'd like to be able to bcc or fwd an email to a lead, not just a deal. Is there a way I can do this?

      7 votes
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        1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
      • iPhone App

        Akin to the Highrise iPhone App, it would give me easy access to my Base contacts on the run.

        7 votes
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          completed  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
        • Functionality to amend loss reason

          I am taking over the management of our base account. Lots of people have historically created many reasons why deals have been lost. I want to be able to bucket these, by editing those reasons already allocated to lost deals? Please could you make it happen for me? PS I love Base

          7 votes
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            1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
          • Referral Program

            I am interested in finding out if you have a program for referral sources.

            4 votes
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              1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
            • 'save and add another' button for leads, contacts, etc.

              Simply allow you to save the data being entered and open a new page to add another.

              2 votes
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                completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
              • Reseller Program

                I would be interested in offering Base to my client and in addition provided integration support and sales workflows. Do you offer a partner program today?

                2 votes
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                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                • Phone call activity on desktop version.

                  I use Base on my android, my ipad and my desktop... I like being able to see at a glace all the calls I've made to my clients from my ipad, but my desktop version doesn't display this... would be nice to see it consistent throughout all platforms.

                  2 votes
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                    completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • good

                    good

                    1 vote
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                      1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Telephone Calling

                      Please add drop down intl prefix for philippines dialing code thanks.

                      Mike

                      1 vote
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                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                        completed  ·  Rafal Ociepa responded

                        Hi Mike,
                        THanks for the feedback! We’ve now added the Philippines prefix as an option.
                        Best,
                        Raf

                      • add an email field :)

                        maybe its old school, but I like to keep my clients email addy in with their profile info!

                        1 vote
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                          completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • Just saying Thanks! no real idea

                          The new implimenation for e-mails furhter with Base not just the dropbox organizing tool but the one where you can track correspondence openings is really cool. I think I will definietly be using this with my day to day business.

                          Just two questions however. 1) Any plan to integrate this feature with syncing up to users outlook accounts (I see Gmail, Yahoo, & Hotmail..etc) - I also know from the ideas section that outlook integration has been planned. 2) I'd start using this immediately if I could add attachement like quotes or pdf files...is this a possibility for the future?

                          1 vote
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                            completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                          • comma versus point

                            Here in Europe we work different with the comma and point notations.
                            € 5,000.00 is displayed as € 5.000,00
                            I find it very confusing to see the point and comma notation different in the dashboard and reports etc. in Base
                            It would be great not only to change your time format, but also the digit notation

                            1 vote
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                              0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability to tag imports

                                I've just done an import of >2,000 contacts. Firstly it was *extremely* slow. It stuck at "0% complete" literally for hours. I was looking for a "cancel" button at one point. Once it finally started, it progressed fine, but I think you need to somehow let the user know more accurately how long it will take.
                                Second: I just moved over from Batchbook which asks you when you do an import if you want to tag the records (e.g. import_from_fred). This is very useful, if not essential. Otherwise you end up with an extra 2,000 (in my case) contacts dumped…

                                1 vote
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                                  completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                • Great Product Guys...

                                  I am Web / Graphic Design / Copywriting business owner...
                                  I have just started using you product and I thinks its fantastic...its everything I need and nothing I do not need...Prefect...Will update if I have any ideas or questions..Will also put your link in my website when i get chance...have a Great New Year...Cheers Gino

                                  1 vote
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                                    completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Show price calling with browser

                                    Where do I find out how much it costs calling with the browser? I found it on my my iPhone but how much is it to use this feature ?

                                    1 vote
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                                      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Some questions

                                      When will you have a proper iPad version. The iphone version on an iPad is a little cheesy.

                                      Also, what happens if I don't refer anyone? Am I limited to 25 deals?

                                      1 vote
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                                        completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                      • edit button on a contacts page

                                        Please consider adding an edit button to the top of the page. Currently when I add a contact via the web clipper from Linkedin, the person's description is so long that I really have to scroll down to the edit button. It would help tremendously if you add it to the top of the page.

                                        Thanks
                                        Gene

                                        1 vote
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                                          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Font Size for Screen

                                          Is it possible to change font size on screen?

                                          1 vote
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                                            0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                            completed  ·  Rafal Ociepa responded

                                            Hi,

                                            You can increase the size of fonts in the browser by pressing Ctrl and “=” (or Cmd and “=”) while on the page. This enlarges the entire content of the page, including fonts.

                                            I hope this helps!

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