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Send Emails From Different Email Addresses in Base

The ability to switch between different email addresses when you send an email from Base.

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    AdminJosh Bean (Product Marketing Manager, Base CRM) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    111 comments

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      • Peter DeLuca commented  ·   ·  Flag as inappropriate

        Me too!

        Very disappointed after subscribing to Base, using it for a few weeks, to find out that you can't email emails from an email account other than the one that you signed up with. I send emails to various clients all working for the same company but because i have multiple roles.

        It's also a matter of a gmail alias that I had been using. I'd like to use Base for ALL my email correspondence... but this limitation makes it difficult. Not to mention, if I had to choose a preference if I can only use one email address, it's the one that I didn't use when I signed up. So if I change it now, it looks like I'll lose all the email correspondence that I've been sending and receiving with the email address that is more of a secondary account.

        Please Help!

      • LRT commented  ·   ·  Flag as inappropriate

        I would like to import emails - leads - from multiple domains and then answer them as per the company or domain in question...

      • Anonymous commented  ·   ·  Flag as inappropriate

        We would desperately need to integrate multiple email accounts to Base. For example I'm monitoring our sales@ support@ press@ info@ etc. email accounts and these should also be tracked in Base but definitely do not need a separate user account.

        I hope this is on your pipeline.

      • Mathias Hessler commented  ·   ·  Flag as inappropriate

        when using an email account with aliases, it can be very important in client communication to be able to select the right alias. It's a real weakness that Base is tied to the email address that happens to be the username you log in with. Please implement the ability to changes this!

      • Jacob Gibbs commented  ·   ·  Flag as inappropriate

        This is a major miss. The outbound emails are probably not too important from other addresses, but at least being able to incorporate the inbound emails to distribution groups would be incredibly useful. Right now, I am copying and pasting email content into the notes... YUCK!

      • Jesper Andersen commented  ·   ·  Flag as inappropriate

        I have two primary email adresses and I just learned today that only one can sync with Base! I have to look for other CRM as the is a deal breaker. So sorry to learn this.

      • Christian commented  ·   ·  Flag as inappropriate

        Definitely need the ability to add multiple emails. I Have 2 companies and a gmail account and need to be able to integrate them all

      • CH commented  ·   ·  Flag as inappropriate

        Ability to send to multiple email addresses for a contact - AND more importantly to be able to select the contact, import to Mailchimp list with all of those emails for the contact. We presently have both husband and wife listed under the primary members name and when we send emails, it is helpful to not have to separately download and import the secondary email address when sending. Have been asking for this change for almost 2 years so we, too, are looking to switch. :)

      • Robert Jelenic commented  ·   ·  Flag as inappropriate

        Take a cue from Close.io for their email integration. They allow multiple email addresses for both the CRM user as well as each Contact. This flexibility is missing in Base

      • Anonymous commented  ·   ·  Flag as inappropriate

        Improve email sending. Make it through gmail. Enable alias, very painful for domain changes.

      • Steve Artis commented  ·   ·  Flag as inappropriate

        I just signed up and if I would have known that only one email account can be added, I would of not signed up. I run a small business and have 2 web based software products I sell, each with their own domains so I need the ability to send emails from both accounts. Please add this ability sooner than later.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We have a generic email for the public to contact and then my named account - I use both of these so it would be good to have the functionability to merge these without having to set up an additional user or do the work arounds.

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