Zendesk Sell Ideas

Help us make Base better. Share your thoughts, ideas, and feature requests with us.

How can we improve Sell?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Integrate an RSS feed (i.e. for Google Alerts) into contact activity.

    It would be great to be across any news in the media, when we look at a company's activity feed. Ideally we would create a Google Alert then add the RSS feed address into the relevant contact's page. The Google Alerts would then appear in the activity feed.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow team to tag other team members in the notes using an @ - similar to Slack and other apps.

    When commenting on a contact it would be good to notify other team members by tagging them using an @ symbol, rather than adding a task for them to read the notes on a contact.

    16 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  3. Untracked email import

    "Add all as contacts" is a simpler CTA option.

    Importing Google contacts didnt work for me. You already have my hundreds of contacts this way, and users already know that this will work.

    Call me an idiot for "not getting it" but the other methods I tried using on your site to import contacts did not work. No data was found.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  4. Change back contact to lead

    There are times for a variety of reasons that you need to move a contact back to a Lead....it is virtually impossible to do this with Base. I've had other CRM programs that allowed you to do this much easier... I like Base but this could help...

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  5. Contacts between two cities

    It would be interesting to be able to search contacts, leads and opportunities that exist in a certain route between two cities. I travel a lot by car, and it would be very usefull to filter my contacts by selecting the route i am going to drive trough and to see all the contacts that i can visit while i am traveling. Also it would be usefull to be able to filter by radius, for instance by selecting a city and tellind the filter to show all contacs in a certain kilometers radius.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  6. Tweet at contacts/leads through base

    Just like writing an email, the ability to tweet at contact or leads through base interface.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to configure popup dialog boxes

    When creating a new or modifying an existing person contact you can add a company through a popup dialog. This is useful but we find that a most of the time the fields in that popup are not actually what we want to add. This results in a rather cumbersome workflow having to first create the company through the popup, then save the new person and then go find the newly added company i order to add the desired fields (website, turnover, number of employees, etc.)

    I would really love to be able to configure the fields displayed in the…

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  8. Custom Contact's Customer Status and Prospect Status

    Add the ability to change the text for the Contact's Customer Status and Prospect Status? I need to change it so it makes sense to my users. So rather than say Customer, Past Customer, or Non Customer we need it to say Member, Past Member, or Non Member.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  9. Important Dates

    In other CRM that I tried it had the possibility to add Important dates to a contact or opportunity. This way I can send (even automatically) emails on the client's birthday, wedding aniversary, renewal due date, etc.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  10. Stop adding fields when contacts are merged.

    When merging contacts, it creates extra fields if the information doesn't match. A note in the contact should be sufficient. Merging contacts should not create extra fields.

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  11. Multiple Update of custom fields

    It would be great to be able to select multiple contacts in contacts view and bulk update any field - be it default or custom field. We had this in Zoho and it was very useful.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  12. Company/Contact Addresses

    Have a default setting for when company addresses are changed, it also changes the contacts automatically. At this point it has to be done manually.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add an address mode where you can view the contacts in a similar view to top producer, great for when sending mailers to clients!

    It would be great if there was a separate mode of viewing contacts where addresses are all listed and you can quickly view addresses to send handwritten notes, mailers etc, without clicking on each contact to see the address.

    Would love to see this implemented!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  14. Bulk add tasks

    You should be able to select multiple contacts and bulk add tasks, appointments and deals in the one go instead of having to go through each contact individually which is very time consuming and inefficient.

    For example, just say you want to revisit 10 clients in a particular suburb on a particular date to discuss a new product, you can filter your contacts by suburb, select all of them together and bulk add an appointment/task/deal for a set date.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make the option to have couples under one contact card

    In certain industries, especially real estate we communicate to both a husband and wife in the transaction, ex.) if I could have the option to not just have 'John smith' but "Kelly Smiths" info and I can group them together under one card that would be an excellent feature.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  16. Map Merged IDs To Final ID

    When we merge a contact, the old ID doesn't map to the merged ID, which means that references to the old ID are now orphaned. Can you add a mapping table and an API hook please?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  17. make state and country auto respond to a standard setting

    IM TIRED OF IMPUTTING MY SAME STATE AND COUNTRY EVERY TIME I ONLY WORK LOCALLY !!!!!!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  18. subsidaries

    It would be great to be able to link subsidiaries with General company accounts.

    I.e. Bayer (the umbrella company) , Bayer Thai Co ltd, Bayer China Limited, Bayer Crops, Bayer Animal Health, Bayer Pharma, etch...some dealings are with the umbrella (but relevant for many of not all the subsidiaries - at least worth knowing about when going into meetings subsidiaries / with previously unknown subsidiaries.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  19. Contact Info Smart Import

    Create a Smart Import field to copy and paste all contact information from a person, an automatically locate fields like:

    - Company
    - Email
    - Phone number
    - First Name - Last Name
    - Address
    - LinkedIn URL
    - Website
    - Etc.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  20. Only have People under Contacts and have Company function as a subset with no e-mail field

    Hi! We are organizing/tagging our Contacts to better our Marketing Dept and have a suggestion. It doesn't make sense that Contacts also include Companies and it is adding a lot to our lists with no e-mail associated with it. Is there a way to separate those two? Thanks!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Zendesk Sell Ideas

Feedback and Knowledge Base