Zendesk Sell Ideas

Help us make Base better. Share your thoughts, ideas, and feature requests with us.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. One view of the customer - 2 way Sync Base, Xero, Google, MailChimp

    I'd really like the commitment for Base to be my single view of our customers from all integration partners.

    This means a 2 way sync - between all integration 3rd party apps.

    So this means syncing, companies, contacts, payments, invoices, bills, activities tasks emails, opens, clicks etc

    I know that this is a big ask, but this would be the most important issue to master as we grow out our customer database. Using these tools & as more tools are brought into the ecosystem e.g. Marketing automating tools

    247 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add MailChimp integration to Leads

    Currently the MailChimp only works on Contacts not on Leads, it is important to be able to do email marketing on Leads.

    126 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Victor Black responded

    We completely agree, and we’re currently looking into this. More information to come.

  3. Base gApps Widget: Create complete contact from email signature info

    The base widget within google apps is a great feature. It would be outstanding to have the widget grab a contact's full info from their email signature and creates a complete contact with Name, Company, Title, Email and Phone. As I imagine it: I would click add> get a preview of the information about to be added to make sure it is correct, and I can edit anything if needed> then I confirm the new contact and voila!

    I know this works because I pay money to WriteThatName for this feature.. https://www.writethat.name/. I'd rather give it to you.

    36 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Multiple lead capture forms

    It appears one has only 1 lead capture form. Once built, this is the only one you get, both website and facebook. Perhaps I'm missing it, but I think it would be useful to be able to build a few different web capture forms. Eg, 1 for web leads, 1 for facebook, perhaps a nother few for different specific requests. Perhaps even 1 for customer Support.

    29 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  5. SkyDrive

    I'd like to use my companys SkyDrive instead of Dropbox!

    24 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Harvest Estimates that intergrate with Base Deal Stage

    when you are in the "estimate stage" of base, it would be nice if you can view your customers invoice and keep track of it within base instead of having to create a customer invoice in Harvest then keep switching back and forth.

    23 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create an API sandbox for development and test

    Running tests and development with our production API keys is giving us quite a bunch of invalid/test contacts in our CRM. We would love to see a API dev/sandbox for this purpose.

    20 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Segment integration & Ability to see key events in BASE

    Hello Base team,

    I am reaching out to ask if there is any future plans in implementing a Segment integration for Base?

    We use Base for over a year now and one of the big limitations for us have been:

    1) lacking the segment integration -> We handle this mostly using Base API currently.

    2) From a product standpoint Base doesn't have a view for displaying key events in a timeline like fashion. Freshsales has this functionality (but they lack API features we need).

    I was wondering if this is something planned for the future of Base.

    Thanks.

    19 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Single Sign On (SSO) Forward_URL parameter

    After SSO is successful the only place a user can end up is the Dashboard.

    It would be advantageous to allow a forwarding URL passed through the URL Query or Post command so quick links can be made between data in Base and data in the originating system

    19 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. MixMax Integration

    We use MixMax for sending tracked emails, scheduling emails, sending out email sequences, etc. An integration would be tremendously helpful - all email tracking in one place!

    15 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cloud Integrations

    Would like to be able to upload a document and have it archived into a cloud such as drop box. Also make the integration available in the leads as well as deals.

    15 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Integrate Google Analytics with Base

    I was hoping to integrate Google Analytics with Base, ideally we'd like to set an event goal or pass data so we can better attribute where are successfully submitted leads are generated from.

    11 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  13. LinkedIn Full Integration

    Two things:

    First: The contact clipper stopped working, it is very important to be able to directly import contacts from LinkedIn to Base Leads saves tons of time.

    Second: It will be even greater to have all private conversations with Leads converted into notes automatically and if possible to have conversations directly in Base with LinkedIn Leads...

    10 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. 9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  15. Updated lead status as Zapier trigger

    While our company enjoys the analytics and features inside Base, its functionality when it comes to integrations is severely limited because an updated lead status cannot be a Zapier trigger. We'd like to use different email automation apps or project management tools with Base, but unless we can trigger Zapier actions when a lead changes from "New" to "Contacted", for example, it just isn't possible.

    Unfortunately this is really killing Base for us right now.

    9 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  16. PandaDoc quotes added to Documents

    We use PandaDoc to generate quotes via the Smartlink feature, which is fantastic!!
    It would be great that once the quote is generated, its added to the documents section in Base. Currently, we download a PDF of the quote, then upload to the documents tab which is very manual

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Search by phone number within Zapier

    Please enable a search by phone number within Zapier. thanks!

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Don't show private calendar items

    People's calendar items that are marked Private in Outlook are showing up in the Base calendar and activity feeds. Please filter out the private calendar items.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Remove Google Event for Completed Tasks

    When I complete a task earlier than expected (it happens either because I had more free time or 'cause things have changed and I don't need anymore to send that follow-up email), the event on my Google Calendar remains there.

    That's REALLY confusing for someone who uses multiple Google Calendars to organize his life.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  20. mailchimp campaign sent notification

    Once an campaign has been sent, I would like to be able to see that in Base.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3
  • Don't see your idea?

Feedback and Knowledge Base